Aspect's Contact Server Connects Consumers and Dealerships With DaimlerChrysler Services.

Flexibility of Aspect Solution Enables Connection by Phone, E-mail or Web

Across Five Financial Service Centers to 1,500 CSRs

SAN JOSE, Calif., Sept. 17 /PRNewswire/ --

Aspect Communications Corporation (Nasdaq: ASPT), the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue, today announced that DaimlerChrysler Services North America LLC is standardizing its contact center operations on the Aspect(R) Contact Server to more quickly and cost-effectively connect with customers and dealerships inquiring via all communication channels about auto loans, leases and financing. This multichannel solution for 1,500 customer service representatives across five DaimlerChrysler Services contact centers in North America will ensure that customers and dealerships experience the same high-quality service whether they initiate communication by telephone, e-mail or the Web.

Aspect's contact server is the foundation upon which integrated, multichannel contact centers are built. The software connects all contacts, regardless of the communications channel customers choose to use, to the correct company resource on first contact and pulls together all relevant information from throughout the enterprise for enabling quick resolutions via live or self-service.

"DaimlerChrysler already has an established relationship with Aspect," said Dennis McAuley, manager of the Troy Customer Service Center. "As we continue to build upon our vision for delivering superior service to DaimlerChrysler customers, we've chosen to extend the use of Aspect's solution to our financial services division."

"The Internet has opened up more options than ever before for price-conscious consumers shopping for the best financing deal," said David Puglia, Aspect's senior vice president of global marketing. "Quality of service can carry a lot of weight as a competitive differentiator, and Aspect's contact server is instrumental in providing the impressive quality of service that ultimately grows revenue."

About Aspect Communications

Aspect Communications Corporation is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence and increase revenue. Aspect is the trusted mission-critical partner of 76 percent of the Fortune 50, daily managing more than 3 million customer sales and service professionals worldwide. Aspect is the only company that provides the mission-critical software platform, development environment and applications that seamlessly integrate voice-over-IP, traditional telephony, e-mail, voicemail, Web, fax and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet and telephony infrastructures. Aspect's leadership in business communications solutions is based on more than 16 years of experience and over 7,600 implementations deployed worldwide. The company is headquartered in San Jose, Calif., with offices around the world, as well as an extensive global network of systems integrators, independent software vendors and distribution partners. For more information, visit Aspect's Web site at http://www.aspect.com or call 1-877-621-3692.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve Aspect's forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to Aspect at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks and uncertainties include, but are not limited to, the uncertainty of demand for Aspect products; the anticipated customer benefits from Aspect products; increased competition and technological changes in the markets in which Aspect competes; Aspect's abilities to manage growth; intense competition for qualified employees; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including Aspect's annual report on Form 10-K and Aspect's quarterly reports on Form 10-Q. Aspect assumes no obligation to update information concerning its expectations.

NOTE: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

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